FAQs - Squizzas

Order before the 10th December for guaranteed Christmas Delivery!

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    FAQs

    Returns Address 

    📬Squizzas Global Fulfilment Centre (SQ2) Unit 1, 94A Wycliffe Road Northampton, NN1 5JF

    Customers are advised to contact customer service to arrange a refund. Please click the red 'Help' Icon ('?' on mobile) and submit a form (Refresh page if this has not appeared)

    Our full returns / refund policy can be found at the footer of our page

    Customers are advised that orders typically take 5-7 working days to be shipped, however due to Covid-19 and our warehouse being on skeleton staff, orders can take up to 30 days to be shipped

    Please do not contact customer service regarding delivery times until it has been 30 days.

    If you have an issue with your order,please  contact our customer service team, by clicking the red 'Help' icon ('?' on mobile)  at the bottom of the page and quote your order number. (Refresh page if this has not appeared)

    Our couriers aim to have your order with you within 7 working days of purchase, (This does not apply to pre-order items).

    Please note, due to Covid-19 orders can take up to 30 days to be fulfilled and we advise customers to order well in advanced. 

    Customers are advised that they will not receive shipping confirmation until the order has been marked as shipped and is ready to leave our warehouse.

    UK Delivery 🇬🇧🇬🇧

    - Free Shipping for orders over £50 (5-7 working days to deliver)

    - Orders under £50 have a delivery charge of £3.99  (5-7 working days to deliver)

    International Delivery 🌍✈️  - Shipping Fees - £24.99 (10+working days to deliver)

    European Delivery 🇪🇺 - Shipping Fees - £9.99 (10+ working days to deliver)

    We accept the following payment methods at checkout;

    Credit / Debit Card

    Paypal

    Shop Pay

    Laybuy

    Clearpay

    Klarna

    Openpay

    Customers will receive the following notifications when ordering with us.

    Order Confirmation - Sent automatically to the customer after they place their order.

    Order Edited - Sent to the customer after their order is edited

    Order Cancelled - Sent automatically to the customer if their order has been canceled

    Order Refunded - Sent automatically to the customer if their order is refunded 

    Shipping confirmation - Sent automatically to the customer when their order is packaged and ready to leave the warehouse

    Shipped update - Sent automatically to the customer if their fulfilled order’s tracking number is updated

    Delivered - Sent to the customer automatically after orders with tracking information are delivered.

    Customers are advised that in busy periods there will be a delay between order confirmation & shipping confirmation. Your order has been received in that time and our warehouse staff are working to fulfil your order

    Orders placed before the 10th December 2020 are guaranteed delivery before Christmas!

    We use Royal Mail or UPS to ship your orders! 

    Both services come with a tracked service!

    If you haven't received order confirmation, please click the red '?' icon at the bottom of the page and submit a form, quoting your order no. and our customer service team will get confirmation sent to you.

    If you require assistance please contact our Facebook page or submit a form below by clicking the red '?' icon and out customer service team will get in touch within 5 working days.

    Unfortunately, our phone lines are off at the moment due to increased pressure on customer service and our customer service team working from home to comply with social distancing rules 

    If your order has arrived damaged/ incorrect, please submit a form by clicking the red '?' icon below and our customer service team will be in contact to resolve the situation 

    Pre-order delivery dates are stated on the product page however delivery dates are open to change and you may be contacted about a new release date for the product.

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